Virtual Factory Reception Area

Location
Organisational Structure
Introduction
Explanation
Administration
Customer Services
IT Support
Human Resources

Functional Areas

Introduction

The main functional areas of a business are outlined below. In some businesses, these areas will be looked after by different, and separate, departments. For example, there may be a Marketing Department, a Human Resources Department and a Customer Service Department. Each department would have specialist managers and specialist staff with specialist job descriptions. Some examples are given below.

In many businesses, however, these jobs are still carried out, but not necessarily in separate departments. Cameron Balloons has to carry out all of the functions, but does not have all of them in separate departments.

Functional Areas	Function	Typical Jobs	Responsible Area in Cameron
Administration and IT Support	To keep all the financial (and other) records. To communicate decisions within the business and to people outside the business. To arrange meetings, diaries, events etc. To support ICT in the business.	IT Technician Receptionist Clerk	Reception
Human Resources	To ensure that labour, as a factor, is available, trained and capable of doing the jobs required.	Trainer Interviewer	Operations, Finance and Accounts
Sales and Marketing	To find out if there is a market for the product. To let people know that the product is available. To persuade people to buy the product.	Salesperson Advertising manager Market researcher	Sales and Marketing
Customer Services	To deliver the product to the identified market. Making sure that customers are happy with their purchases, and with the service they receive.	Delivery driver Packager Customer complaints manager	Sales and Marketing
Operations	To carry out the manufacturing, processing or other procedure.	Production line operative Engineer	Operations
Research and Development	To develop and test new products.	Engineer	Operations
Finance and Accounts	To raise enough finance to be able to afford to carry out the business. To cost and price the product.	Accountant Wages Clerk	Finance and Accounts

Home | Top of Page | Site Map | Search